ISSN : 2233-6710(Print)
ISSN : 2384-2121(Online)
ISSN : 2384-2121(Online)
Journal of Asia Pacific Counseling Vol.1 No.2 pp.163-172
DOI : https://doi.org/10.18401/2011.1.2.4
DOI : https://doi.org/10.18401/2011.1.2.4
The Importance of Interpersonal Competency at Work: The Differences of Perception by Gender and Position
Received May 26, 2011, Revision received August 8, 2011, Accepted August 24, 2011
Abstract
This study was aimed to empirically identify components of interpersonal competencies at work and to explore how employeesperceive their importance as well as to self-rate interpersonal competencies. Using factor analysis and t-tests, the results providedfour factors of interpersonal competencies in the workplace: “proactive relationship,” “receptive communication,” “expressivecommunication,”, and “client orientation.” Participants rated the importance of all competencies higher than their ownself-rating. We also found that there were differences of importance and self-rating of interpersonal competencies by gender andposition; female participants perceived interpersonal competencies important but rated their own self-rating lower than males andmanagers rated the self higher on all interpersonal competencies than non-managers. Discussion and suggestions for futureresearch are presented.